Privacy policy

Last updated: January 1, 2026

This Privacy Policy describes how Nuralis (the “Site,” “we,” or “us”) collects, uses, and discloses your personal information when you visit or use our services, make a purchase on trynuralis.com (the “Site”), or otherwise communicate with us about the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services—whether as a customer, site visitor, or any other individual whose information we collect under this Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree that your information will be collected, used, and disclosed as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

Collection and Use of Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, our users, and others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with the Site and use the Services. “Personal information” means information that identifies or describes you individually, or that can reasonably be linked to you. The sections below describe the categories and specific types of personal information we collect.

Information You Provide Directly

Information you submit directly through the Services may include:

  • Contact details: your name, address, phone number, and email.

  • Order information: your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information: username, password, security questions, and other data used for account security.

  • Customer support information: any information you choose to include when communicating with us (e.g., messages sent via the Services).

Some features of the Services may require you to provide certain information. You may choose not to provide it, but that may prevent you from using or accessing those features.

Information We Collect About Your Use

We may automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) to do so. Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection details, your IP address, and other information about your interactions with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:

  • Companies that support our Site and Services (e.g., Shopify).

  • Our payment processors, which collect payment information (e.g., bank account, credit/debit card details, billing address) to process your payment, fulfill orders, and provide the products or services you requested so we can perform our contract with you.

When you visit our Site, open or click our emails, or interact with our Services or ads, we or third parties we work with may automatically collect certain information via online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also Third-Party Websites and Links below.

How We Use Your Personal Information

Providing Services and products. We use your information to provide the Services and perform our contract with you: processing payments, fulfilling orders, sending account and purchase/return/exchange-related notifications, creating/maintaining/managing your account, arranging shipping, facilitating returns or exchanges, and other account-related features. We may also improve your shopping experience by allowing Shopify to link your account with other Shopify services you choose to use; in that case Shopify processes your information per its Privacy Policy and Consumer Privacy Policy.

Marketing and advertising. We may use your information for promotional and marketing purposes, including sending you promotional, advertising, and marketing communications by email, SMS, or mail, and showing you ads for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and on other websites.

Security and fraud prevention. We use your information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to register an account, you are responsible for keeping your credentials secure. We strongly advise you not to share your username, password, or other details. If you believe your account has been compromised, contact us immediately.

Communications and service improvement. We use your information to provide customer support and improve the Services. This is in our legitimate interest to respond to you, deliver effective services, and maintain our business relationship.

Cookies

Like many websites, our Site uses cookies. For specific information about cookies we use in connection with operating our store on Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), to create reports and statistics, and to better understand user interactions with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalize services, products, and advertising on our Site and others.

Most browsers accept cookies by default, but you can set your browser to delete or reject cookies via your browser controls. Note that deleting or blocking cookies may negatively impact your user experience and may cause some Services or features to function improperly or become unavailable. Also, blocking cookies may not fully prevent information sharing with third parties (e.g., advertising partners).

Disclosure of Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate interests, or other reasons under this Privacy Policy, including:

  • Service providers and vendors that perform services on our behalf (e.g., IT management, payment processing, data reporting/analytics, customer support, cloud storage, fulfillment and shipping).

  • Business and marketing partners to show you advertising and provide services to you. Our partners will use your information in accordance with their own privacy notices.

  • With your direction or consent, such as to ship products or when using social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group, in our legitimate interest to operate a successful business.

  • In connection with business transactions (e.g., mergers or bankruptcies), to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services and our rights, our users, and others.

We disclose the following categories of personal information about users for the purposes described above in Collection and Use of Your Personal Information and Disclosure of Your Personal Information:

Category — Recipients

  • Identifiers such as basic contact details and specific order/account information — Service providers and third parties acting on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support partners, reporting/analytics vendors); business and marketing partners; affiliates.

  • Commercial information such as order data, purchase information, and customer support information — same recipients as above.

  • Internet or similar network activity such as usage data — same recipients as above.

  • Geolocation data such as locations inferred from IP address or other technical measures — same recipients as above.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with us or under our control, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there. Information you provide on public or semi-public sites—including information shared on external social media platforms—may be visible to other users of the Services and/or users of those external platforms, without limitation as to use by us or third parties. Our inclusion of such links does not, by itself, imply endorsement of the content of those platforms or their owners/operators, except as disclosed within the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as defined by applicable law) personal information of minors under 16.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may not be secure while in transit. We therefore recommend that you do not use insecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on various factors—such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute and may apply only in certain circumstances, allowing us to deny your request in some cases as permitted by law.

  • Right to access/know: You may have the right to request access to personal information we hold about you, including details about how we use and share it.

  • Right to deletion: You may have the right to request deletion of personal information we maintain about you.

  • Right to correction: You may have the right to request correction of inaccurate personal information we hold about you.

  • Right to portability: You may have the right to receive a copy of personal information we hold about you and request that we transfer it to a third party, under certain circumstances and subject to exceptions.

  • Restriction of processing: You may have the right to ask us to stop or restrict processing of personal information.

  • Consent withdrawal: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.

  • Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do so by replying directly to our denial.

  • Communication preferences: We may send you promotional emails; you can unsubscribe at any time using the link in those emails. If you unsubscribe, we may still send non-promotional emails related to your account or orders.

You can exercise any of these rights where indicated on our Site or by contacting us using the details below.

We will not discriminate against you for exercising your rights. We may need to collect information from you to verify your identity (e.g., your email address or account information) before responding substantively. As permitted by law, you may designate an authorized agent to make requests on your behalf. Before accepting requests from an agent, we will require proof that you authorized the agent to act for you, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on where you live you may have the right to appeal our decision by contacting us again using the details below, or to file a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside the country where you live. Your personal information may also be processed by staff, third-party service providers, and partners in those countries.

If we transfer your personal information out of Europe, we will use recognized transfer mechanisms—such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the competent UK authority, as applicable—unless the data is transferred to countries recognized as providing an adequate level of protection.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may call us, or email info@trynuralis.com.